I have always been intrigued by the human experience. This is why I decided to study service design. I truly believe that human-centred design is vital to moving forward- for a business and for society. This is how we will solve the big problems and avoid the small ones.
Service design is about three things:
The service- the actual relationship and transactions of multiple people.
The system the service exists in and the time in which it is created- the various actions and interactions involved.
The design- Using empathy and the user/customer as the starting point, then folding in the business aspect.
The customer experience (internal and external) is some of the most important data a company can invest in and track.
Haaga-Helia UAS - Vocational Teacher Training Programme
Laurea UAS - MBA Service Innovation & Design
Uppsala University - MA International Studies
University of Northern British Columbia - BA International Studies
EXPERIENCE / SKILLS
Workshop & event planning
Active low-fi prototyping
English content creation/editing
AWARDS / RECOGNITION
"Vuoden kansainvälisestä uroteosta" (International Act of the Year) - Aalto University Student Union