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I have always been intrigued by the human experience. This is why I decided to study service design. I truly believe that human-centred design is vital to moving forward- for a business and for society. This is how we will solve the big problems and avoid the small ones.
Service design is about three things: The service- the actual relationship and transactions of multiple people. The system the service exists in and the time in which it is created- the various actions and interactions involved. The design- Using empathy and the user/customer as the starting point, then folding in the business aspect. The customer experience (internal and external) is some of the most important data a company can invest in and track. EDUCATION
Haaga-Helia UAS - Vocational Teacher Training Programme Laurea UAS - MBA Service Innovation & Design Uppsala University - MA International Studies University of Northern British Columbia - BA International Studies EXPERIENCE / SKILLS
Internal/external communication Cross-unit collaboration Facilitation Empathy Customer research Experience design Workshop & event planning Active listening Project management Active low-fi prototyping English content creation/editing Design thinking AWARDS / RECOGNITION
"Vuoden kansainvälisestä uroteosta" (International Act of the Year) - Aalto University Student Union |
